We will aim to provide you with the best possible service. Should you be at any time be unhappy with the service we provide to you, we would like you to tell us why. If you have any complaints or comments about our services please let us know.
At The Film Actors Academy, our aim is to always exceed your expectations and to get things right, on time, every time. We also recognise that sometimes mistakes can happen. Telling us you are unhappy is our opportunity to put things right so we can improve the products and services we offer in the future.
Our promise to you
We will always aim to:
Acknowledge your complaint promptly
Resolve your complaint at the earliest opportunity
Communicate our decisions clearly and fairly and let you know what you can do if you are still unhappy
Learn from our mistakes to improve our services and products we offer
You can make your complaint by:
Visiting or calling our Director on 07808 704 897.
Emailing us at firstname.lastname@example.org
Writing to us at: I AM Iconic Ltd, Innovation Centre Medway, Maidstone Road, Chatham, United Kingdom, ME5 9FD
How our complaint process works
We will aim to resolve your complaint as soon as possible, normally within three business days, at which point we will send you confirmation in writing that your complaint has been resolved. On occasions we will require longer to resolve your complaint and in this case we will send you an acknowledgement letter telling you when we hope to reach a decision. We will then continue to keep you updated on our progress.
Once resolution has been agreed we will then write to you with our complaint decision (this is called a final response), it will either be to:
Uphold your complaint, telling you why and what action we intend to carry out to put this right for you, or;
If we do not uphold your complaint we will explain our reasons for doing so.